Shipping Policy
At Ordervape, we aim to provide fast, reliable, and discreet delivery across the United Kingdom. This Shipping Policy explains how and when your orders are processed and delivered.
1. Order Processing
- Orders are processed Monday to Saturday, excluding UK public holidays
- Orders placed before the daily cut-off time (5pm) are usually dispatched the same day
- Orders placed after the cut-off time (5pm) will be processed the next working day
- Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
2. Delivery Options & Timeframes
We aim to offer next-day delivery across most UK locations.
Delivery times are estimates and may vary due to:
- Courier delays
- Weather conditions
- Peak periods or public holidays
Ordervape is not responsible for delays caused by circumstances beyond our control.
3. Shipping Partners
To ensure secure and reliable delivery, we work with trusted UK courier services, including:
The courier used may vary depending on:
- Order size or weight
- Delivery location
- Service availability
4. Delivery Locations
- We currently deliver within the United Kingdom only
- We do not ship internationally at this time
Customers are responsible for ensuring that delivery details are accurate at checkout.
5. Age-Restricted Delivery (18+)
Ordervape sells age-restricted vaping products.
- All deliveries are strictly for customers aged 18+
- Couriers may require age verification or proof of ID at the point of delivery
- Orders may be returned if age verification cannot be completed
By placing an order, you confirm that you are legally eligible to purchase vaping products in the UK.
6. Discreet & Secure Packaging
- All orders are shipped in plain, discreet packaging
- No vape-related branding is displayed on the outside of parcels
- Gift packaging may be provided upon request
7. Missed or Failed Deliveries
If a delivery attempt is unsuccessful:
- The courier may reattempt delivery or leave collection instructions
- Orders returned to us due to failed delivery may require re-shipping
Additional delivery charges may apply in such cases.
8. Lost or Delayed Parcels
If your order appears to be delayed or lost:
- Please contact us as soon as possible
- We will investigate with the courier on your behalf
- We aim to resolve delivery issues quickly and fairly.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details. Ordervape cannot be held responsible for:
- Delays or losses caused by incorrect addresses
- Orders delivered to the wrong address due to customer error
10. Contact Us
If you have any questions about our Shipping Policy or your delivery, please contact us at: