Privacy policy

Privacy Policy

At Ordervape Ltd (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://www.ordervape.co.uk/.

1. Who We Are

Business Name: Ordervape Ltd
Website: https://www.ordervape.co.uk/
Registered Address:
1 Slaidburn Drive
BL8 3DG
Bury
United Kingdom

Contact Email: 📧 ordervapeuk@gmail.com

2. Information We Collect

We may collect the following types of personal information:

a) Information You Provide

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order details and purchase history

  • Messages sent via email, WhatsApp, or contact forms

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and interactions

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Communicate with you about orders, returns, or enquiries

  • Provide customer support

  • Verify age eligibility (18+ only)

  • Improve website performance and user experience

  • Comply with legal and regulatory obligations

We only collect data that is necessary, relevant, and lawful.

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your data based on:

  • Contractual necessity (to fulfil orders)

  • Legal obligations (age verification, record keeping)

  • Legitimate interests (improving services, fraud prevention)

  • Consent (marketing communications, where applicable)

5. Marketing Communications

We may contact you with updates, offers, or information related to Ordervape only if you have opted in.

You can unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link, or

  • Contacting us at ordervapeuk@gmail.com

6. Cookies & Tracking Technologies

We use cookies to:

  • Enable essential website functionality

  • Analyse site traffic and performance

  • Improve user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties only where necessary, including:

  • Payment processors (for secure transactions)

  • Delivery partners (to ship your order)

  • Website hosting and analytics providers

All third parties are required to handle your data securely and lawfully.

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil orders and customer support

  • Meet legal, tax, and regulatory requirements

Once no longer required, your data is securely deleted or anonymised.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

To exercise any of these rights, contact us at ordervapeuk@gmail.com.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

All payment transactions are processed securely through encrypted systems.

11. Age Restriction & Children’s Data

Ordervape is a strictly 18+ website.

We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page, and continued use of the website indicates acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 ordervapeuk@gmail.com