Terms of service

Terms of Service

Last updated: 6 Feb 2026

Welcome to Ordervape. These Terms of Service (“Terms”) govern your use of our website https://www.ordervape.co.uk/ and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

Business Information

This website is operated by Ordervape Ltd (“we”, “us”, “our”).

Registered Address:
1 Slaidburn Drive
BL8 3DG
Bury
United Kingdom

For legal or customer enquiries, you can contact us at:
📧 ordervapeuk@gmail.com

Eligibility & Age Restriction

Our products are strictly for adults aged 18 years or over.

By placing an order on Ordervape, you confirm that:

  • You are at least 18 years of age

  • You are legally permitted to purchase vaping products in the United Kingdom

We reserve the right to cancel or refuse any order where age verification cannot be satisfied.

Product Use & Health Disclaimer

All products sold on Ordervape are intended for adult smokers and vapers only.

  • Vaping products may contain nicotine, which is an addictive substance

  • Our products are not intended for non-smokers, minors, pregnant or breastfeeding individuals

  • Customers are responsible for ensuring that products are suitable for their personal use

Ordervape sells UK TPD-approved vaping products and displays appropriate health and nicotine warnings in line with UK regulations.

Product Information & Authenticity

We take reasonable care to ensure that:

  • All product descriptions, images, and information are accurate

  • Products sold are authentic and sourced from authorised distributors

However, packaging, appearance, or specifications may change from time to time by manufacturers without notice.

Orders & Payments

  • All orders are subject to availability and acceptance

  • We reserve the right to refuse or cancel any order at our discretion

  • Prices are displayed in GBP (£) and include applicable taxes unless stated otherwise

Accepted Payment Methods

  • Visa

  • Debit and credit cards

Payment must be received in full before orders are dispatched.

Delivery & Shipping

We aim to dispatch orders promptly and offer next-day delivery where available.

  • Delivery times are estimates and may vary due to external factors

  • Customers are responsible for providing accurate delivery details

  • Risk of loss passes to the customer upon delivery

We work with trusted UK delivery partners, including Royal Mail, DPD, and UPS (subject to availability).

Returns & Refunds Policy

We offer a 30-day returns policy in accordance with UK consumer laws.

Opened Products

Opened vape products may only be refunded or replaced if they are faulty, damaged, or leaking prior to use.

Return Shipping

  • Where a return is approved, Ordervape will provide a return shipping label

  • Returned items must be unused (unless faulty) and returned in original packaging

Refunds will be processed to the original payment method once the return has been inspected.

Customer Responsibilities

By using our website, you agree:

  • Not to misuse the website or engage in fraudulent activity

  • Not to attempt to interfere with website functionality or security

  • To use the website for lawful purposes only

Any breach of these Terms may result in suspension or termination of access.

Limitation of Liability

To the fullest extent permitted by law:

  • Ordervape shall not be liable for indirect, incidental, or consequential damages

  • Customers use vaping products at their own risk and responsibility

Nothing in these Terms limits your statutory rights under UK law.

Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Ordervape Ltd and may not be copied, reproduced, or distributed without prior written permission.

Changes to These Terms

We reserve the right to update or amend these Terms at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms of Service, please contact us at:
📧 ordervapeuk@gmail.com